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Success stories

Real problems.
Real outcomes.

From deposit disputes resolved in 48 hours to landlords who screened 40 tenants in a single month — these are the stories behind the numbers.

€340K+
in deposits protected for tenants
98%
dispute resolution rate in tenant's favour
1,200+
tenant checks completed for landlords
30+
countries where RentProof has been used
Featured case
NV
Tenant case
Natalia V.
Software engineer · Relocated from Berlin to Barcelona
Deposit recovered
€2,400
In full · 48 hours
"My landlord tried to charge me €2,400 for damage I didn't cause. The RentProof report ended the dispute in 48 hours."

Natalia had relocated from Berlin to Barcelona for a tech role. She'd booked a 12-month furnished flat in Eixample and paid a two-month deposit upfront. At move-in, she noticed a few scuffs on the walls and a small crack in the bathroom tiles — and booked a RentProof Basic inspection that same week.

Eleven months later, when she gave notice, her landlord informed her he would be deducting €2,400 from her deposit for "damage to walls and bathroom." She filed a formal dispute and sent the RentProof inspection report — 163 photos, timestamped, with the scuffs and tile crack clearly documented as pre-existing.

The landlord reviewed the report and returned the full €2,400 within 48 hours. No lawyers, no court, no further negotiation.

"I paid €89 for the inspection. It saved me €2,400. The maths are not complicated."
🛡️ Service used: Inspection Basic · Barcelona, Spain
More stories

From tenants,
landlords & agents.

JO
James O.
Landlord
Property owner · 3 flats · Amsterdam
Caught a forged payslip before signing the lease
James had been burned before by a tenant who stopped paying rent after three months. When his next vacancy came up, he ran a Full Tenant Report on his top applicant. The AI document analysis flagged inconsistencies in the payslip — the employer name didn't match the company register, and the tax codes were incorrect for the stated salary bracket. James declined the application and found a verified tenant within a week.
€14K
estimated loss avoided in unpaid rent and legal costs
📋 Service: Full Tenant Report · Amsterdam, Netherlands
AK
Amara K.
Tenant
Marketing manager · Relocated Dubai → Lisbon
Got approved for her dream flat with no local credit history
Amara had moved from Dubai to Lisbon for a new role. Every landlord she contacted asked for local references she didn't have. She got a RentProof Premium Score — identity, income, employment (including a call to her employer in Dubai), and previous landlord references verified. She sent the certificate with her next application. The landlord called her the same afternoon. She moved in within two weeks.
14 days
from certificate to signed lease — in a competitive market
✅ Service: Premium Tenant Score · Lisbon, Portugal
TB
Thomas B.
Agent
Real estate agent · 40+ units managed · Madrid
Scaled tenant screening across 40 units — without adding headcount
Thomas managed listings for 12 landlord clients across Madrid. Screening tenants manually was taking 3–4 days per unit and he was losing good tenants to faster agents. After switching to RentProof's Agent Starter plan, he ran checks for 40 tenants in a single month. Average time-to-decision dropped from 4 days to 6 hours. He now offers RentProof screening as a premium feature to his landlord clients.
6h
average time from request to tenant decision — down from 4 days
⚡ Service: Agent Starter · Madrid, Spain
LS
Lena S.
Tenant
PhD student · Moved Berlin → Barcelona
Full deposit returned despite landlord's initial refusal
Lena had rented a flat in Gràcia for two years. When she moved out, her landlord claimed the bathroom tiles were cracked and the kitchen worktop was damaged — and refused to return her €1,600 deposit. Lena had a RentProof Smart package: both move-in and move-out inspections, with AI comparison. The comparison showed the tiles were cracked in the move-in photos and the worktop was unchanged. She filed a formal complaint with the Consorci de l'Habitatge de Barcelona. The deposit was returned in full within two weeks.
€1,600
full deposit returned after formal dispute — 14 days
🛡️ Service: Inspection Smart · Barcelona, Spain
MP
Marco P.
Landlord
Property investor · 2 flats · Milan & Rome
Used move-out inspection to successfully claim for damage
Marco had always done move-in inspections himself with a phone camera and an informal checklist. After a bad experience with a tenant who denied causing significant kitchen damage, he switched to RentProof Smart for his next tenancy. At move-out, the AI comparison identified three clear differences: a broken cabinet hinge (documented as intact at move-in), a burnt section of worktop, and a broken bedroom door handle. Marco used the report to justify a deduction of €680 — which his tenant accepted without dispute.
€680
in legitimate damage deductions — accepted without dispute
📸 Service: Inspection Smart · Milan, Italy
YK
Yuki T.
Tenant
UX designer · Relocated Tokyo → Amsterdam
Secured a flat in Amsterdam within 72 hours of landing
Yuki was relocating from Tokyo with 3 weeks' notice. Amsterdam is one of the tightest rental markets in Europe — average response time for a listing is under 6 hours. As a Japanese national with no European credit history, she knew she'd struggle. She ordered a RentProof Premium Score before her flight. By the time she landed, her verified certificate was ready. She sent it with her first three applications. Two landlords called back the same day. She signed a lease on day three.
72h
from landing in Amsterdam to signed lease — in the tightest rental market in Europe
✅ Service: Premium Tenant Score · Amsterdam, Netherlands

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